MEDICAL DISCLAIMER

THE GOOD CARE PEOPLE INNOVATIONS PRIVATE LIMITED

Effective Date: 17 October 2026

Last Revised: 17 October 2026

Website: https://www.thegoodcarepeople.com

1. Purpose and Company Identification

This Medical Disclaimer explains the healthcare-related scope, professional limitations and patient-safety principles applicable to information and services described on the official website of The Good Care People Innovations Private Limited ("TGCP", "The Good Care People", "we", "us" or "our").

TGCP is an Indian company bearing Corporate Identification Number U87100KL2026PTC104080, with its registered office at 63/159, First Floor, DD Milestone, Kadavanthara, Ernakulam, Kerala – 682020, India.

TGCP provides and coordinates homecare assistance, hospital and bystander support, patient transfers, training and skill assessment, and health screening activities. We recognise that healthcare decisions must respect patient dignity, informed consent, professional scope, safety and applicable law.

This document describes important limitations; it does not seek to exclude or diminish any legal duty of care, professional obligation or statutory right.

2. Application of This Disclaimer

This Disclaimer applies to general healthcare information on this website; service descriptions; enquiry and assessment-request communications; educational articles; programme information; and preliminary health-screening material provided by or through TGCP, as relevant.

Individual care arrangements may be governed by separate service confirmations, care plans, clinical instructions, informed-consent documents, professional duties or contracts. This Disclaimer does not replace those instruments, and it does not override applicable law or instructions issued by a qualified treating professional.

TGCP’s website is an information and enquiry platform. Submitting an enquiry does not itself secure a service, create a patient-clinician relationship or constitute an emergency request.

3. General Information Is Not Personal Medical Advice

Website articles, service explanations, frequently asked questions, images, screening descriptions and other general content are provided for education and initial understanding. They are not an individual medical examination, diagnosis, treatment plan, prescription or substitute for advice from an appropriately qualified and registered healthcare professional.

Medical knowledge and recommendations can change. The relevance of any information depends on a person’s clinical condition, history, medications, allergies and other circumstances that cannot reliably be assessed from ordinary website use.

Do not start, stop or change prescribed medicines, respiratory support, oxygen delivery, medical devices or clinical treatment solely because of information appearing on this website. Consult the treating clinician or another suitably qualified professional.

4. Medical Emergencies and Immediate Safety

TGCP’s website, contact form, email and administrative telephone are not emergency medical response systems and are not continuously monitored clinical channels. Do not wait for a website reply if a person may require urgent medical assessment.

Examples of urgent warning signs include severe breathing difficulty, loss of consciousness, suspected stroke, significant chest pain, uncontrollable bleeding, seizures or sudden marked deterioration. These examples are not exhaustive.

In India, call 112 for emergency assistance. In Kerala, 108 is an available emergency ambulance service. Where appropriate, contact the nearest emergency department or local emergency services. Individuals outside India should use the emergency service for their location.

5. TGCP’s Service Model and Clinical Boundaries

TGCP may arrange services directly through suitably competent personnel or coordinate appropriate third-party healthcare providers, depending on the activity. TGCP does not currently operate its own hospital, clinic or diagnostic laboratory.

The existence of an enquiry, website listing or service description does not establish that TGCP holds any particular healthcare licence or clinical accreditation. Activities requiring registration, permission or professional authorisation must be undertaken in accordance with applicable law.

The respective roles of TGCP, participating healthcare professionals, hospitals and external service providers depend on the services actually undertaken and any valid service arrangement. No description in this document authorises unqualified clinical practice.

6. Homecare Services

Homecare Services may include support with personal care, daily activities, mobility, observation and appropriate nursing or other professional assistance where arranged and clinically indicated.

A Healthcare Assistant is not automatically a registered nurse or medical practitioner. Assistance must stay within the person’s assessed competence, lawful scope, agreed responsibilities and necessary supervision. Medical diagnosis, prescribing and procedures that require professional authority must be performed only by persons who hold the relevant qualifications and authorisation.

Homecare assistance does not create a hospital-level clinical environment or guarantee the availability of round-the-clock medical supervision, unless a specific, lawful arrangement expressly provides for that service.

7. Hospital & Bystander Support

Hospital & Bystander Support covers appropriate bedside and personal assistance subject to the hospital’s rules, access conditions, infection-prevention procedures and directions of the treating team.

TGCP personnel do not replace the hospital’s doctors, nursing workforce, emergency team or responsibility for clinical treatment. No assigned assistant may independently override hospital instructions or undertake restricted procedures beyond their lawful professional scope.

The hospital may restrict access, refuse certain activities or alter the support permitted according to its policies and patient-safety requirements.

8. Patient Transfer Services (Domestic & International)

TGCP’s Patient Transfer Services (Domestic & International) may involve coordination of ground transport, hospitals, receiving facilities, travel arrangements and appropriately qualified healthcare personnel accompanying the patient when suitable.

Transport is arranged through external providers; TGCP does not represent that it owns or operates ambulances or aircraft. Where clinical escort is requested, the required level of escort must be considered in light of the patient’s condition, the proposed journey and the professional competence of available personnel.

Medical fitness to travel and the need for oxygen, equipment, monitoring or additional clinical support must be determined by suitably qualified treating or assessing professionals. Airline acceptance, medical clearance, immigration and entry permissions, transport permissions and hospital admission are controlled by the relevant providers and authorities.

No transfer enquiry, indicative plan or escort proposal is a guarantee of fitness to travel, acceptance by an airline, a complication-free journey or admission at the destination. A treating clinician’s recommendation must not be disregarded merely to complete a proposed transfer.

9. Training & Skill Assessment

Training & Skill Assessment programmes are intended to support practical competence, safe working practices and internal assessment of suitable care responsibilities.

TGCP’s Healthcare Assistant Level 1, Level 2 and Level 3 classifications are internal care-service categories. They are not, merely by their name or issuance, government qualifications, professional nursing registration, statutory licences or authorisation to perform regulated clinical activities.

Training attendance, an assessment score or an internal level does not eliminate the need for supervision, refresher training, appropriate professional registration or task-specific competence. Academic credentials alone do not automatically determine an assistant’s internal level.

10. Health Screening Programmes

Health Screening programmes may be conducted by TGCP using appropriate personnel and qualified clinician involvement, or arranged through independent clinical providers, according to the scope agreed for the particular programme.

A screening programme is ordinarily intended to identify preliminary observations or possible reasons for further assessment. It is not the equivalent of a comprehensive physical examination, diagnostic work-up, specialist consultation or continuing treatment relationship.

Not every screening activity includes a doctor consultation, diagnostic laboratory test, prescription or medical certificate. The scope of any clinician participation should be determined from the actual programme and communicated to participants as appropriate.

11. Measurements and Automatically Generated Screening Reports

Measurements such as height, weight, body mass index (BMI), blood pressure or point-of-care blood glucose may be influenced by equipment, technique, timing, physical condition and other factors. A single reading is not always sufficient for diagnosis or treatment decisions.

Where TGCP uses electronic calculations, predefined categories, translations or automated report generation, these are administrative and informational aids. Automated recommendations and reference ranges cannot independently establish a diagnosis, exclude disease or replace clinician interpretation.

A digitally generated report should not be described as medically reviewed, clinically validated or signed by a doctor unless that review or authentication actually occurred. Participants with unusual results, symptoms, concerns or significant risk factors should consult an appropriate healthcare professional, even if a report appears reassuring.

12. Clinical Advice, Diagnosis and Referrals

Any diagnosis, clinical interpretation, prescription, medical clearance or treatment advice requiring professional judgement must be given by an appropriately qualified and authorised clinician acting within the applicable professional framework.

Where a clinician provides an individual consultation during a screening programme or other TGCP-coordinated activity, the nature and extent of that consultation are governed by the actual clinical interaction, not merely by this website.

A recommendation to seek further evaluation, attend a hospital or consult a specialist should be acted upon as appropriate. TGCP cannot responsibly guarantee the outcome or timing of an external appointment, diagnostic result, treatment or referral.

13. Medicines, Procedures and Medical Devices

TGCP website content does not authorise visitors or Healthcare Assistants to prescribe, dispense, change dosages, insert invasive devices, administer restricted treatments or perform clinical procedures outside their lawful scope.

Where assistance with medications or medical devices forms part of an agreed care plan, responsibility and permitted tasks must be determined by the applicable law, prescribing instructions, professional qualifications and the patient’s needs.

Medical equipment, oxygen, CPAP, BiPAP/NIV and similar respiratory support, if mentioned in educational or care-related content, must be used according to relevant clinical advice, professional guidance and manufacturer instructions. Such references are not a prescription or an individual recommendation to use a device.

14. Infection Prevention and Environmental Risks

Home, hospital and transfer environments present risks that cannot be eliminated through a general website statement. Infection prevention, manual handling, falls prevention, pressure-injury precautions and other safety procedures must be adapted to individual needs and the setting.

A care arrangement may require appropriate hygiene facilities, equipment, space, caregiver training, institutional permissions or additional professional support. Some patients may need hospital-based or specialised services beyond what can safely be arranged in a domestic environment.

No statement on this website guarantees that a particular environment or service is free from infection, injury or other clinical risk.

15. Changes in Patient Condition and Escalation

A person’s clinical condition may change before or during a proposed care arrangement or transfer. Clients and authorised representatives should provide accurate, relevant information about material changes, including new symptoms, medical restrictions or care requirements.

Care personnel must not ignore observed warning signs or continue with duties that are no longer safe or within their competency. Concerns should be escalated to appropriate treating professionals, supervisors or emergency services according to the situation.

If the required level of care exceeds the safe scope of an arrangement, the parties may need to revise the care plan or seek hospital or other specialist services.

16. Patient Consent, Capacity and Dignity

TGCP recognises the importance of informed consent, privacy, dignity, non-discrimination and respect for individual preferences.

Consent to a website form, initial enquiry or service quotation is not blanket consent to treatment, invasive procedures, screening tests or disclosure of medical information. Where informed consent is required, the appropriate professional or service provider must obtain it in accordance with applicable law and the circumstances of the patient.

Where an individual cannot give legally effective consent, the role of a lawful guardian or authorised representative and any emergency exceptions must be considered under applicable law. Patients should not be pressured into treatment or travel solely because a service can be arranged.

17. Information Provided by Patients and Families

Safe service planning may depend on accurate information supplied by the patient, family, referring facility or authorised representative. This may include existing diagnoses, medications, allergies, mobility needs, infection risks, oxygen requirements, recent changes in health and relevant medical restrictions.

TGCP may request clarification or supporting information where reasonably necessary. Such information is not a substitute for independent assessment by a clinician when one is required.

Incomplete or inaccurate information may affect service suitability; however, this does not remove TGCP’s own duties to act reasonably, communicate material concerns and comply with the law.

18. Assessments, Enquiries and Service Suitability

An enquiry or assessment request is an initial step only. TGCP may seek additional details, propose an alternative arrangement, defer or decline a service where the required care cannot reasonably or safely be supported.

Any assessment undertaken for staffing or operational planning must not be described as a complete medical diagnosis unless an authorised clinician actually conducts such an assessment.

Staffing arrangements, care needs and the required qualifications of personnel may change with the patient’s condition. A particular individual, date of commencement or level of clinical support is not guaranteed by a website enquiry.

19. Telephone, Email, WhatsApp and Remote Communications

General information shared through telephone, email, website forms, messaging services or WhatsApp is not automatically a formal medical consultation or a patient-specific clinical instruction.

Text messages, photographs or descriptions may lack details needed for clinical judgement. Medical decisions must be made through an appropriate professional interaction in accordance with applicable standards, including any requirements for lawful telemedicine where relevant.

Electronic messages may be delayed or misdirected. Do not use ordinary administrative communication channels to report emergencies or rely on them for continuous patient monitoring.

20. Website Articles, Illustrations and Testimonials

Articles, photographs, diagrams, service examples and testimonials on the TGCP website are intended to describe general practices or individual experiences. Illustrations may be representative rather than depicting an actual TGCP patient, particular equipment model or assured service arrangement.

A testimonial or reported individual experience does not establish clinical effectiveness for another person or guarantee equivalent outcomes. Educational information should be read in its context and should not be used as a substitute for advice tailored to a patient’s circumstances.

21. Third-Party Clinical and Transport Providers

Certain services may depend on hospitals, laboratories, registered professionals, diagnostic providers, transport operators, airlines or other independent organisations. Their own professional responsibilities, statutory permissions and operating requirements may apply.

TGCP will not represent that it controls clinical decisions, approvals, transport schedules or treatment outcomes determined independently by third parties. Where TGCP selects, coordinates, refers to or works with a provider, its own obligations remain determined by applicable law and the arrangement actually undertaken.

The involvement of an independent provider does not automatically exempt TGCP from liability for its own negligence, inaccurate representations, statutory duties or contractual commitments.

22. Confidentiality and Health Information

Medical histories, screening readings, care notes, test results and identifying patient information require appropriate confidentiality and lawful handling. Health information should be shared only where there is an appropriate legal basis and a relevant care, screening, referral or administrative purpose.

The collection, use, storage, retention and disclosure of personal information are addressed in TGCP’s separate Privacy Policy. Screening participants and patients should use appropriate channels to report any unauthorised disclosure or concern about a report or medical record.

Neither participating in a programme nor contacting TGCP through the website constitutes unrestricted consent for publicity or unrelated marketing involving identifiable health information.

23. No Guaranteed Clinical Outcome

Healthcare outcomes depend on many factors, including the patient’s underlying condition, timely assessment and treatment, professional recommendations, clinical response and circumstances beyond any single provider’s control.

TGCP does not guarantee recovery, improvement, prevention of deterioration, a particular screening result, freedom from complication or successful completion of a patient transfer.

This statement explains the inherent uncertainty of care; it does not excuse a failure to use reasonable care or remove any legal responsibility that applies to TGCP or a participating professional.

24. Liability and Statutory Protections

To the extent permitted by law, TGCP does not accept responsibility for clinical decisions independently made by visitors solely on the basis of general website content, without obtaining appropriate patient-specific professional advice.

Nothing in this Disclaimer excludes or restricts liability that cannot lawfully be excluded, including liability arising from negligence, patient injury, deficient services, misleading representations, breach of confidentiality or applicable consumer and healthcare-protection requirements.

A service provider cannot rely on this document to justify treatment beyond professional scope, avoid mandatory informed consent, deny lawful patient remedies or transfer its own statutory duties to a patient or family member.

25. Related Policies, Changes and Interpretation

This Medical Disclaimer should be read with TGCP’s Terms & Conditions, Privacy Policy and Patient Rights & Responsibilities policy, together with any valid agreement or clinical consent relevant to a specific service.

TGCP may revise the Disclaimer to reflect operational or legal developments. The current Effective Date and Last Revised date will appear at the beginning of the published document. Material changes to a separately concluded service arrangement remain subject to applicable law and the terms of that arrangement.

These statements are intended to operate in accordance with the laws applicable in India, including relevant Kerala requirements, without representing that all regulatory questions have already been conclusively determined.

26. Concerns and Official Contact Details

For questions about this Disclaimer, service-related concerns, patient dignity, professional conduct or privacy issues, please contact:

Reshma PR

Director – Grievance Officer & Privacy/Data Protection Contact

The Good Care People Innovations Private Limited

CIN: U87100KL2026PTC104080

63/159, First Floor, DD Milestone, Kadavanthara, Ernakulam, Kerala – 682020, India.

Email: office.admin@thegoodcarepeople.com

Telephone: +91 98460 28827

Website: https://www.thegoodcarepeople.com

Complaints involving immediate danger or urgent clinical deterioration should also be raised without delay with the appropriate clinician, emergency department or emergency services. The grievance channel does not replace statutory complaint or legal remedies.

© 2026 The Good Care People Innovations Private Limited. All rights reserved.