The Good Care People Innovations Pvt. Ltd.
Privacy Policy
1. Introduction
At The Good Care People, we are committed to protecting the privacy and confidentiality of all individuals who engage with our services, including patients, families, caregivers, and healthcare partners.
This Privacy Policy explains how we collect, use, store, and protect your personal and healthcare-related information when you use our website or services.
2. Information We Collect
We may collect the following information:
- Personal details (name, phone number, email, address)
- Patient-related information required to arrange care services
- Communication details shared via phone, WhatsApp, or contact forms
- Location information relevant to service delivery
- Basic medical or care requirements (only when necessary)
3. How We Use Your Information
Your information is used strictly for:
- Arranging home nursing and caregiver services
- Matching patients with appropriate caregivers
- Coordinating hospital support and medical escort services
- Communicating with patients, families, and healthcare partners
- Improving service quality and response times
We do not use your information for unrelated marketing purposes until unless we get a consent form signed from you or authorised by you.
4. Data Sharing & Confidentiality
We maintain strict confidentiality of all personal and patient-related information.
Your data may only be shared:
- With assigned caregivers or healthcare professionals involved in your care
- With hospitals or medical partners when required for service coordination
- When legally required by authorities
We do not sell, rent, or misuse your personal information.
5. Caregiver Verification & Data Handling
All caregivers undergo background verification, identity checks, and screening. New joinees will take a minimum 2 weeks to 4 weeks to complete the Criminal Records Verification.
Relevant caregiver credentials may be shared with families or institutions upon request to ensure transparency and trust.
6. Data Security
We take appropriate measures to protect your data from unauthorized access, misuse, or disclosure.
Access to sensitive information is limited only to authorized personnel involved in service delivery.
7. Communication (Call, WhatsApp & Forms)
When you contact us via phone, WhatsApp, or website forms:
- Your information is used only to respond to your enquiry
- Conversations may be recorded for service quality and coordination
- We do not share your contact details with third parties without consent
8. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate data
- Request deletion of your data where applicable
9. Cookies & Website Usage
Our website may use basic cookies to improve user experience and website performance.
We do not use cookies to collect sensitive personal or medical information.
10. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our services or legal requirements.
11. Contact Us
For any privacy-related concerns, please contact:
The Good Care People Innovations Pvt. Ltd.
First Floor, DD Milestone, SA Road, Kadavanthra, Kochi, Kerala, India – 682020
Mobile: +91 98460 28827
Email: thegoodcarepeople@gmail.com